eg66 Privacy Policy & Data Protection

eg66 ("we", "us", or "the platform") operates a safe and trusted online entertainment platform for users in Bangladesh. We believe that protecting the privacy of every user's personal information is a fundamental right. This privacy policy describes what information is collected when you access or register at eg66.bar, how it is used, and under what circumstances it may be shared with third parties.

This policy applies to all eg66 services — website browsing, account creation, deposits and withdrawals, playing games, participating in promotions, and contacting our support team — across all areas.

By continuing to use our platform, you are considered to have accepted the terms set out in this policy. If any changes are made to the policy, they will be updated on this page, and users will be notified of any significant changes.

eg66 collects only the information necessary to provide its services. The different categories of information are described below.

2.1 Information You Provide Directly

Information you provide when creating an account or logging in to eg66 is collected, including:

• Full name and date of birth (for age verification — service is available to persons aged 21+ only)
• Email address and mobile number
• Financial transaction details (information related to bKash, Nagad, Rocket, or bank transfers)
• Identity verification documents (copy of national ID card or passport if required)
• Information and messages provided when contacting support

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device type (mobile, tablet, or desktop)
• Browser type and version
• Page visit logs and browsing behaviour
• Session duration and login/logout times
• Game play history and betting activity
• Deposit and withdrawal transaction logs

2.3 Cookies & Tracking Technologies

The eg66 platform uses cookies and similar technologies to help improve the user experience, remember preferences, and analyse platform performance. Cookies can be disabled, but some services may become limited as a result.

eg66 uses collected information only for specific and legitimate purposes. We use your information to:

• Create, verify, and manage accounts
• Process deposits and withdrawals
• Deliver all gaming services properly
• Prevent fraud, money laundering, and illegal activity
• Verify age (persons aged 21+ only)
• Provide customer support and resolve complaints
• Improve platform performance and security
• Notify you of relevant promotions and offers (if you have given your consent)
• Implement responsible gaming policies

eg66 follows a strict privacy policy. Your information may be shared with third parties only in the limited circumstances below:

4.1 With Service Partners

We work with trusted providers for payment processing (bKash, Nagad, Rocket, bank transfers), technical infrastructure, and security services. These partners receive only the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

eg66 is obliged to disclose information when required to do so by a lawful order from a competent court, government authority, or regulatory body. Where possible, you will be notified in advance in such cases.

4.3 Fraud Prevention

If there is a suspected threat to account security, fraud, or money laundering, information may be shared with relevant authorities and partners.

4.4 Business Restructuring

In the event of a company merger, acquisition, or business restructuring, user information may be transferred to the new entity, subject to the same or stricter privacy standards.

eg66 implements industry-standard technical and administrative measures to protect your information. The key components of our security framework are as follows:

• SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is sent in encrypted form
• Encryption of stored data — sensitive information in the database is always stored in encrypted form
• Two-Factor Authentication option
• Automatic detection and blocking of suspicious login attempts
• Continuous monitoring by the security team and regular security audits
• Staff data access controls — only authorised staff can access relevant information

While we maintain the highest security standards, no system on the internet is completely impenetrable. Use a strong password to keep your account secure and do not share your login details with anyone.

eg66 retains your information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account information — retained for as long as the account remains active
• Financial transaction records — retained for the period required by law
• After account closure — identity verification and compliance-related information is retained for the period required under applicable law
• Customer support communication logs — retained for a period after the issue is resolved

Once the specified period has passed, information is securely deleted or anonymised so that it cannot be recovered in any way.

eg66's technical infrastructure may use servers located in various countries. As a result, your information may be processed and stored outside Bangladesh. In such cases, eg66 ensures that:

• Adequate data protection laws or contractual arrangements are in place in the relevant country
• Technical safeguards remain in effect during data transfers
• Recipient organisations are contractually bound to comply with eg66's privacy standards

As an eg66 user, you have the following rights over your own information:

8.1 Right to Access Information

You may request a copy of the information stored about you at any time. This request can be made via live chat or email.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Deletion

You may request to close your account. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may unsubscribe at any time or inform the support team. It may not be possible to stop important service-related notifications.

eg66 strictly provides services to persons aged 21 and over only. We do not knowingly collect or store information from anyone under the age of 21. The age verification process during registration is mandatory.

If the information of anyone under the age of 21 enters our system for any reason, the relevant account will be closed and the information will be deleted immediately upon discovery.

The eg66 platform may contain links to third-party websites. If you click on these external sites, their own privacy policies will apply, over which eg66 has no control. You are advised to read the privacy policy of any third-party site before visiting it.

eg66 may review and update this privacy policy from time to time. If any significant changes are made to the policy:

• This page will be updated with the new date
• Registered users will be notified by email or via a notification on the platform
• Continuing to use the platform after any changes will be considered acceptance of the new policy

For significant changes, we will notify you in advance so you can make an informed decision.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us. Our support team is ready to assist in both Bengali and English.

After a complaint is submitted, our team will contact you as soon as possible and work to resolve the issue appropriately.